About Simplex Insurance

Simplex Insurance Solutions is a privately owned and operated company who are members of the Steadfast Group, the largest insurance broker network in Australiasia.

Simplex Insurance Solutions has been in operation since 2005 and proudly assists a multitude of clients AUSTRALIA WIDE.

Simplex Insurance Solutions is part of Australasia’s largest general insurance broker network, the Steadfast Group. We leverage Steadfast’s scale to ensure our clients have access to a wide range of insurance companies, a broad range of products, exclusive policy options, and of course, competitive pricing. And when the time comes and you need to make a claim, you will
have the backing of Steadfast behind you.

As a client of Simplex Insurance Solutions, you get the best of both worlds – local and personalised service, with the insurance expertise and support of a large organisation.

NIBA Insurance Brokers Code Practice

We subscribe to the NIBA Code of Conduct. The Code provides that:

1. We will comply with all relevant law
2. We will transparently manage any conflicts of interest
3. We will clearly tell you we do not act for you
4. We will clearly tell you about the scope of our covered services
5. We will discharge our duties diligently, competently, fairly and with honesty & integrity
6. We will clearly tell you how our covered services are paid for before we provide them and answer any questions you have
7. We will handle any money received in accordance with relevant law and any agreement with you
8. We will ensure that we and our representatives are competent and adequately trained to provide the relevant services and will maintain this competence
9. We will respond to catastrophes and disasters in a timely, professional, practical and compassionate manner in conjunction with any industry-wide reponse
10. We will ensure that we have an internal complaints and disputes handling process that meets the Code Complaints & Dispute process standards
11. We will support NIBA in promoting the Code and make information on the Code (including how to make a complaint) and our Covered Services readily available  to you
12. We will not engage in activity or inactivity that is reasonably likely to bring the insurance broking profession in to disrepute

To obtain a copy of the Code, Email Us or click here to view further details